GUIDES & SERVICES
Find the piece your hotel needs next.
Start with a guest question, a website gap or a report you wish were easier to read. Every page for your property, every service and every guide, in one place.
Talk through your property with us30 pages
For your property
Pages for each kind of property: hotels, resorts, short stays and event spaces, plus businesses beyond hospitality where we agree the scope with you.
Hotels
Guests ask about rooms, parking and late check-in while your front desk is busy with the guest in front of them. ely answers on your website, day and night, and sends guests to book on your own website. Our team sets it up and keeps it working.
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Resorts
Families ask about cottages, day use and the kids’ pool at 11 pm. ely answers from your approved details and sends them to your own booking page. Our team keeps your promos, pages and listings current, so the quiet weekends fill too.
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Accommodations
For hosts and property managers with one unit or twenty. ely answers guests’ questions about check-in, Wi-Fi, parking and house rules from details you approve, and sends them to book on your own website. Keep your listings; build a direct channel beside them.
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Event spaces
Couples and event planners ask about dates, capacity and packages before they ever visit. ely answers from your approved venue details, collects the date, guest count and budget, and passes a complete enquiry to your sales team. Our team keeps your website and listings working.
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Independent hotels
You are the owner, the marketer and sometimes the night manager. ely answers guests on your website, sends them to book on your own website, and tells you in plain words what is working. One team sets it up and keeps it running, beside the systems you already use.
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Real estate
Buyers and renters ask about units, payment terms and viewings at lunch and at midnight. ely answers from your approved project facts, asks the questions your agents would ask, and passes each serious enquiry to the right person. Our team keeps your listings site, Google profile and project pages current.
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Gyms & fitness
People decide to join a gym at 10 pm, after a bad day. ely answers their questions about classes, trials and membership on your website, then passes the trial request to your front desk. Our team keeps your timetable, pages and Google profile current.
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Salons & beauty
Someone searching “salon near me” chooses in minutes. ely answers their questions about services, prices and timing on your website, then passes the appointment request to your stylists. Our team keeps your service menu, Google profile and posts looking as good as your work.
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Law firms
People look for a lawyer late at night, after the problem has kept them awake. ely answers their first questions on your website, collects the details your intake team needs and passes the enquiry on. It never gives legal advice. Our team keeps your pages, reviews and Google profile working.
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Small businesses
When you are baking, serving and closing up, the messages wait. ely answers customers on your website from the details you approve and passes orders to you. Our team builds your website, keeps your Google profile right and tells you each month what is working.
ExploreAnswer your guests
Website chat and the approved hotel facts behind every answer.
Website chat
Guests ask about breakfast, parking and check-in before they book. ely answers on your website from the details you approve, sends them to your own booking page, and passes anything that needs a person to your team.
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Hotel knowledge for guest answers
Rooms, policies, dining and arrival details, written down once and approved by you. ely uses them to answer guests on your website and your staff in private. When a fact is missing or two sources disagree, a person decides.
ExploreGrow direct bookings
Your booking engine, website, search visibility and brand: getting guests to book on your own website.
Direct bookings
Many guests find your hotel on an OTA, then open your website to check one last thing. ely answers that question, sends them to your own booking page, and helps the next stay start with your name. Our team runs the work behind it.
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Your hotel website
Our team designs, builds and maintains your hotel website. ely answers guests on every page, the booking engine takes the booking at your rate, and when something changes you tell us. The website is yours.
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Booking engine
ely’s booking engine is included in every package. Guests choose a room on your website, see your rate and pay through a secure link ely hosts. ely stores no card data. Our team sets it up, and your front office confirms the room.
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Organic search visibility
Most guests search for a kind of stay, not a hotel name: “El Nido hotel near the beach with a pool”. Each month our team checks how you show up on Google, Maps and AI answers for those searches, then fixes your pages and listings.
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AI hotel marketing materials
A menu, a weekend poster, this week’s post and the ad on your own name. Our team saves your colours, fonts, photos and voice once, then makes each new piece from them. A person checks every one before it is used.
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Hotel generative engine optimization
Travellers now ask ChatGPT, Gemini and Google’s AI answers for a hotel before they search. Each month our team asks the questions your guests ask, records what the answers say and which sources they cite, then fixes the pages and listings behind them.
ExploreKnow your business
Plain-English reports and the thinking behind ely.
AI for hotels
Answer guests. Take bookings on your own website. Get found on Google and in AI answers. Tell you what is working. ely does all four from one set of facts your hotel approves, and our team runs it for you.
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The ely approach
Guests ask about the stay and get an answer in their language. Your manager asks about the business and gets an answer with its source. Both come from one set of facts your hotel approves, kept current by our team.
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Hotel insights and performance
Authorised staff ask ely how the website, the chat and your marketing are doing. ely answers in plain English, names the period and the source of every number, and says when data is missing. Our team helps turn each finding into a fix.
ExploreComing next
Upcoming pieces. Each page says what works today instead.
AI receptionist
Voice is upcoming. It is planned to answer the calls your front desk cannot take, from the same approved facts as website chat, and to pass the caller to your team when a person is needed. Here is a prepared example of how it should work.
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Viber for hotels
Filipino guests already message family, friends and businesses on Viber. Viber is one of the next channels for ely, with Messenger and WhatsApp. It is planned to give the same approved answers as your website chat, with your staff handling what needs a person.
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WhatsApp for hotels
International guests plan their trip on WhatsApp, in their own language, at their own hour. WhatsApp is one of the next channels for ely, with Messenger and Viber. It is planned to answer from your approved facts and hand your team a clear summary in English.
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AI website changes
Changing your website by message is upcoming. Today our team builds and maintains your website and makes each change for you. The plan: you send one message, ely drafts the change, a person on our team checks it, and you approve it before it goes live.
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Hotel marketing automation
ely is learning to watch your calendar, your guests’ questions and local events, then draft the next campaign for you to approve. That automation is upcoming. Today, our team does the same planning with you every month, and people make every decision.
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Managed hotel social media
The best hotel posts answer a question a guest was about to ask. Our team finds those questions in your chats and reviews, drafts the post in your style, and checks it with you. Every post leads to your own booking page.
ExploreGuides
Practical guides for hotel teams deciding what to do next.
Channel managers
A channel manager keeps rooms and rates in sync across the OTAs. ely is not one, and does not replace yours. ely answers guests on your own website and sends them to your booking page. Reception confirms the room; the PMS connection is upcoming.
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After-hours hotel answering service
Guests ask after the desk goes quiet. Today, website chat answers the routine questions from your approved facts, and your morning team picks up the rest with the details written down. Answering the phone is upcoming.
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Hotel marketing campaign recommendations
A good hotel campaign does one job. Our team helps you choose the offer, the guests it is for and the page they book on, then makes the pieces and checks them with you. Any ad budget is agreed with you first.
ExploreNo matching pages. Try a different word, or clear the search to explore everything.
Read more from the LOKAL teamJOIN THE PILOT ROLLOUT
More direct bookings.
Less staff time.
Submit your interest now and we’ll schedule a call to see if ely is a good fit for your hotel.
Start with your work email and add four details. We’ll schedule a call to see if ely fits.
No payment to join the waitlist · we confirm fit and timing with you.
Submit your interest
What happens next
We’ll be in touch to talk through your property’s scope, trial terms, website options and timing — by email, or the mobile you gave us, whichever reaches you faster. There’s nothing else to do.
While you wait, here’s the kind of question ely answers.