ely Terms of Service

These Terms of Service apply to ely, a managed AI service for hotels, resorts, short-stay rentals and event venues, provided by LKL Global Technologies Inc. ("ely", "we", "us"). They cover the ely website at ely.ph, the ely app at app.ely.ph, ely Chat and the other ely services. By using ely, or by connecting a Facebook Page or other channel to ely, you agree to these terms on behalf of yourself and the business you represent.

The service

ely answers guest questions on a business's website and messaging channels, hands conversations to the business's staff when a person is needed, and provides related marketing, insight and booking services. Some features are in a pilot rollout and may change. The commercial terms of a paid engagement, including fees and service levels, are set out in the business's agreement with us; if that agreement conflicts with these terms, the agreement applies.

Your account and who may use it

You must be at least 18 and authorised to act for the business whose account, website or Page you connect. You are responsible for the people you invite to your ely account and for keeping sign-in links and credentials secure. Tell us at hello@ely.ph if you believe your account has been accessed without permission.

Connecting a Facebook Page

When you connect a Facebook Page to ely, you confirm that you have the right to manage that Page and its Messenger conversations, and you allow ely to receive and answer messages sent to the Page on your behalf. You remain responsible for the Page and must follow Meta's Terms of Service, the Community Standards and Messenger's policies, including the rules on when a business may message a person. You can disconnect the Page at any time from ely or from your Facebook settings. How we handle the data we receive is described in our Privacy Policy.

Information you give ely

ely answers guests from the information you approve, such as rates, policies, amenities and opening hours. You are responsible for keeping that information accurate. ely may decline to answer, or hand a conversation to your staff, when it does not have an approved answer. AI-generated replies can be wrong; you should review ely's answers and correct any knowledge that produces a wrong reply.

Acceptable use

You must not use ely to send spam or unsolicited marketing, to mislead guests, to collect information you are not entitled to collect, to break any law, or to interfere with or reverse-engineer the service. We may suspend a channel or account that is being used this way.

Your content and ours

You keep ownership of your content, including your knowledge, images and guest conversations. You allow us to use it to provide and improve the service for you. We keep ownership of ely, its software and its brand.

Ending the service

You can stop using ely at any time and disconnect any channel. We may suspend or end access if these terms are broken or if a third-party platform such as Meta withdraws access. Data is deleted as described in our Privacy Policy and on our data deletion page.

Liability

ely is provided "as is" to the extent the law allows. We are not liable for indirect or consequential losses, or for outages or changes on third-party platforms such as Meta, Chatwoot or a business's booking system. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the Republic of the Philippines, and the courts of Taguig City have jurisdiction over any dispute.

Changes to these terms

We may update these terms. Material changes take effect when the revised terms are published on this page, and the date below changes when we do.

How to contact us

LKL Global Technologies Inc., Unit 10-01 One Global Place, 5th Ave. cor 25th St., Bonifacio Global City, Taguig, 1634 Metro Manila. Email: hello@ely.ph.

Last Modified: October 13, 2026