For your property Independent hotels

PILOT ROLLOUT

A small team can still answer every guest.

You are the owner, the marketer and sometimes the night manager. ely answers guests on your website, sends them to book on your own website, and tells you in plain words what is working. One team sets it up and keeps it running, beside the systems you already use.

  • Answers guests while you sleep, from facts you approve
  • Booking engine included; keep your PMS and channel manager
  • One team instead of four vendors
An owner standing proudly at the entrance of her small boutique hotel at golden hour
ely / Independent hotels
Your Inn BaguioA guest · Saturday, 12:40 am
  1. Guest:

    Do your rooms have heaters? We’re coming in January with a baby.

  2. ely:

    Yes, every room has a heater, and we lend a baby cot free. Here is the booking page for January.

Approved room details · scripted example

SOUND FAMILIAR?

Too many vendors is not a growth plan.

A web freelancer, a chat plugin, a booking widget, a marketing contractor and whoever answers Messenger tonight: five people for one guest’s journey, and you manage all of them.

  1. You are the night shift

    Guests message at midnight. If you don’t answer from your phone, they book the inn down the road.

  2. Nobody owns the website

    The freelancer who built it moved on. The rates page is from last year and the promo never went up.

  3. No revenue manager, no marketing team

    You know the OTAs send most bookings, but not what to change to get more direct ones.

  4. Reports you don’t have time to read

    Four dashboards, four logins. You want one answer: did more guests book with us this month?

ely brings the website, guest answers, direct bookings and reports together, run by one team. Your PMS and channel manager keep doing their jobs.

WHAT PEOPLE ASK YOU

What guests ask an independent hotel.

ely answers from the details you approve, so you aren’t woken up for the Wi-Fi password. Anything that needs you comes to you, with the question attached.

  • Before booking · 12:40 am

    “Do the rooms have heaters? We have a baby.”

    Yes, every room has a heater, and we lend a baby cot free. Let us know when you book.

    ely answersApproved room details

  • Before booking · 9:20 pm

    “Is it walking distance to Session Road?”

    About ten minutes on foot, uphill on the way back. Taxis wait at the corner.

    ely answersApproved location details

  • Before arrival · 4:15 pm

    “Is there parking? Our van is big.”

    There are four parking slots on a first-come basis; large vans fit in slot 1. Tell us your arrival time and we’ll hold it if we can.

    ely answersApproved parking details

  • Before booking · 8:05 pm

    “Is it cheaper to book with you than on Agoda?”

    Our own website shows our direct rate, and breakfast is included when you book with us. Here is the booking page.

    ely answersApproved direct-booking offer

  • During the stay · 7:30 am

    “Can we leave our bags after checkout?”

    Yes, the front desk keeps bags until 6 pm at no charge.

    ely answersApproved policy

  • Before booking · 2:00 pm

    “Can you do a discount for 6 rooms over Panagbenga?”

    Group rates are set by the owner. I’ve passed on your dates and room count; you’ll hear back by email.

    Passed to your teamOwner decides group rates

THE PROMISE, IN PRACTICE

What ely does for an independent hotel.

The jobs a bigger hotel has a department for: answering guests, the website, bookings and knowing what works. ely and our team do them with you.

01 / Answer your guests

Guests get an answer. You get your night back.

ely answers on your website, day or night, in the guest’s language — 58+ languages supported — from the information you approved. When it needs you, it passes the question to you with the details attached.

WHAT OUR TEAM DOES

  • Your rooms, rates and house details added, then approved by you
  • ely’s answers tested before guests see them
  • Conversations read and wrong answers fixed

Fewer messages on your phone at midnight.

Website chat is in the pilot rollout. Messenger, Viber and WhatsApp come next.

Your Inn BaguioWebsite chat

A guest · Saturday, 12:40 am

  1. Guest:

    Do your rooms have heaters? We’re coming in January with a baby.

  2. elyely:

    Yes, every room has a heater, and we lend a baby cot free.

  3. Guest:

    Is breakfast included if we book on your website?

  4. elyely:

    Yes, breakfast for two is included on our website. Here is the booking page for January.

Approved room details and direct offer · scripted example

Scripted conversation with illustrative details.

02 / Book direct

Keep your PMS. Add direct bookings.

ely’s booking engine is live and included in every package. Guests book on your own website, at your rate, through a secure payment link, and you confirm the room as you do today. Your PMS and channel manager keep their jobs; ely does not replace them.

WHAT OUR TEAM DOES

  • Your rooms, rates and direct offer set up on your booking page
  • Every answer and page linked to booking
  • You confirm the room after booking

Direct bookings without changing how you run the hotel.

Booking engine: in the pilot rollout and included in every package. The PMS connection is upcoming.

Your Inn Baguio
  • Pine RoomQueen bed · heater · breakfast
    ₱3,600(selected)
  • Garden TwinTwo beds · garden view
    ₱3,200
  • Family LoftSleeps 5 · kitchenette
    ₱5,800
Total at the property’s rate₱7,200

Two nights · secure payment link · the inn confirms

Illustrative booking page and rates. ely hosts the payment link and stores no card data.

03 / Know what works

Ask a plain question. Get a straight answer.

No revenue manager? Ask ely what you would ask one: how many people reached the booking page, what guests asked about, which post brought visits. Answers come with the source of every number, and our team explains what to change next.

WHAT OUR TEAM DOES

  • Your website analytics and chats connected
  • A plain review with you of what changed
  • One next step agreed, then done by our team

One answer instead of four dashboards.

Insights is in the pilot rollout. Business reports are for you and authorised staff only.

elyFor your team · authorised staff only
  1. You:

    Did more guests reach our booking page this month?

  2. elyely:

    Yes. 47 guests reached your booking page in May, up from 31 in April. Most came after the Panagbenga page went up.

1,180website visits
47reached booking
86chats

What guests asked most

  1. Heaters and hot water
  2. Parking for vans
  3. Walking distance to Session Road

Website analytics and chat logs · illustrative

Illustrative figures, not customer results.

04 / Get found

Found on Google. Answered well in reviews.

Guests search “cozy inn Baguio with parking” and read your reviews before they book. Our team keeps your Google profile and pages current, and ely drafts a reply to each new review for you to approve.

WHAT OUR TEAM DOES

  • Your Google profile: photos, hours and the booking link
  • Room and location pages written in the words guests search
  • Every new review read, with a reply drafted for your approval

New guests find you, and like what they read.

Website, Visibility and Brand are in the pilot rollout. A person approves every reply.

cozy inn baguio with parking
  1. Your Inn Baguio4.7 stars, (238) · Inn₱3,600 · Parking · Heaters · Breakfast
  2. A pine-forest lodge4.5 stars, (1.6K) · Hotel₱4,400 · Fireplace
  3. A transient house4.1 stars, (402) · Guest house₱2,500 · Near the market

Your Inn Baguioyourinn.ph › rooms

Rooms with Heaters and Parking | Your Inn Baguio

Ten rooms, ten minutes from Session Road. Heaters, parking and breakfast when you book direct.

Illustrative search. Our team fixes your listing and pages; Google decides the ranking.

Your Inn Baguio

4.7 out of 5, (238)

Leah S.3 reviews
New

2 out of 5 stars, 6 hours ago

Cute place but there was no hot water on our second morning and nobody answered the phone at the desk.

Reply drafted by ely

Waiting for your approval

Leah, we’re sorry. A cold shower in Baguio in January is no way to start the day. Please email stay@yourinn.ph so I can make this right. We have had the heater serviced and now keep a mobile number at the desk overnight.

Illustrative review. ely drafts the reply; a person approves it before it is posted.

Scripted examples. The inn, rates, ratings, review, report and answers are illustrative, not a customer’s.

WHO DOES WHAT

What stays yours. What ely adds.

Your PMS, your rates, your team and your website stay yours. ely and our team add the work you don’t have hours for.

ely

Day and night, from approved facts

  • Answers room, location and policy questions on your website
  • Replies in the guest’s language
  • Sends guests to book on your website
  • Passes questions that need you, with details attached
  • Answers your questions about the business

Our team

Sets it up and keeps it working

  • Learns your hotel and sets everything up
  • Builds and maintains your website and booking page
  • Keeps your Google profile and listings current
  • Reviews the numbers with you and agrees the next step
  • Reads the conversations and fixes wrong answers

You

A small, clear part

  • Approve the information ely uses
  • Tell us when rates or rooms change
  • Confirm rooms and decide group rates
  • Approve review replies

Ready now.

Pilot rollout · set up and run by our team.

  • Website chat

    Approved answers on your website, day and night, with handoff to you.

    See how
  • Booking engine

    Guests book on your own website at your rate. Included in every package.

    See how
  • Your website

    Designed, built and kept current by our team. You own it.

    See how
  • Reports

    Ask a plain question about your website, chats and marketing. Every number has a source.

    See how
  • Visibility

    Monthly checks on Google and AI answers, then the fixes.

    See how
  • Brand

    Promos and posts in your hotel’s style. A person checks each one.

    See how

Rolling out to 100+ businesses this Q4. We confirm your scope, price and start date on a call.

Coming next

UPCOMING
  • Messenger, Viber and WhatsAppThe same approved answers in the apps guests already use.
  • PMS connectionely sees live room availability from your property system.
  • Voiceely answers the phone with the same approved information.
  • AI websiteMessage ely and the website updates; a person checks the change.

LOKAL’S RECORD · THE TEAM BEHIND ely

ely is new. The team behind it is not.

ely is made by LOKAL, a marketing company working with hospitality businesses since 2017, in the Philippines, Australia, the United States and New Zealand. The results below are LOKAL’s, not the ely pilot’s.

Since 2017LOKAL marketing in PH, AU, US & NZ

Case study · six months · Hospitality Innovators, Inc.

Hotel group · 16+ properties · Philippines

less wasted ad spend
41%
lower cost per visitor
61%
more clicks
46%

“Attentive, professional, and dedicated. LOKAL's guidance and effective marketing strategies made a real difference to our business performance.”

Paolo Luis Francisco · Managing Partner, 3 AM Hospitality Consultancy · Verified Google review

BEFORE YOU START

What independent owners ask us.

Do I have to replace my PMS or channel manager?

No. ely works beside them. Your PMS and channel manager keep handling rooms, rates and OTA inventory.

I don’t have time to manage another tool. What do I actually do?

Approve the information ely uses, tell us when something changes, and approve review replies. Our team does the setup and the ongoing work.

Do I need a new booking system?

No. ely’s booking engine is live and included, so guests book on your own website at your rate. If you prefer, ely sends guests to the booking page you already have.

Who sees the business reports?

Only you and staff you authorise. Guests see approved hotel information, never your numbers.

Is this only for hotels with a big budget?

No. ely is built for small teams. The price depends on your hotel and what you need first; we give you a price on the call.

JOIN THE PILOT ROLLOUT

Independent doesn’t mean doing it all alone.

Submit your interest now and we’ll schedule a call to see if ely is a good fit for your hotel.

Start with your work email and add four details. We’ll schedule a call to see if ely fits.

No payment to join the waitlist · we confirm fit and timing with you.

Submit your interest

Format for Philippines: 0917 123 4567