PILOT ROLLOUT
Guests ask about breakfast, parking and check-in before they book. ely answers on your website from the details you approve, sends them to your own booking page, and passes anything that needs a person to your team.
Is breakfast included in the Deluxe room? And do you have parking?
Yes. The Deluxe rate includes breakfast for two, 6:30 to 10 am. Parking is free for guests. Here is the booking page for your dates.
Approved rate and parking details · scripted example
THE PROBLEM
Most guests ask one or two small questions before they book. If the answer is slow or unclear, they go back to the OTA tab that is already open.
Breakfast, parking, check-in time, pets, the airport. Your front desk answers them between arrivals, phone calls and walk-ins.
Questions sent after the desk closes wait until morning. By then the guest has booked somewhere that answered.
A Korean couple or a Japanese family asks in their own language. A slow, unsure reply loses the booking.
A generic bot invents a policy or a rate. One wrong answer costs more than a slow one, and your staff have to fix it at check-in.
ely answers only from facts you approve, sends the guest to your booking page, and hands over when it is not sure.
WHAT GUESTS ASK
ely answers what your approved details cover. When a question needs a decision, it passes the guest to your team with the details already collected.
Before booking · 9:12 pm
“Is breakfast included in the Deluxe room?”
Yes. The Deluxe rate includes breakfast for two at the garden café, 6:30 to 10 am.
ely answersApproved rate inclusions
Before booking · 7:40 pm
“Do you have parking? We are driving from Bacolod.”
Yes, free parking for hotel guests, with space for 30 cars. Trucks and buses need a call ahead.
ely answersApproved parking details
Before arrival · 3:05 pm
“Can I check in at 11 am instead of 2 pm?”
Early check-in depends on the room being ready. I have passed your arrival time to the front desk, and they will confirm by message.
Passed to your teamFront desk confirms early check-in
Before booking · 10:48 pm
“반려견과 함께 머물 수 있나요?”
죄송하지만 반려동물은 허용되지 않습니다. 보조견은 환영합니다.
ely answersApproved pet policy · answered in Korean
Planning a trip · 1:15 pm
“It is my wife’s birthday. Can you arrange a cake in the room?”
What a lovely idea. I have passed your request and dates to our team. They will confirm the options and the price.
Passed to your teamSpecial request passed to the team
HOW IT WORKS
A guest asks. ely answers or hands over. The guest books on your website. And your team sees what guests asked, so the next answer is better.
ely answers on your website from the facts you approve: rooms, rates, breakfast, parking, check-in and house rules. The guest writes in their own language and gets your answer back in it. 58+ languages supported.
WHAT OUR TEAM DOES
Fewer repeated questions for your front desk.
Website chat is in the pilot rollout. Messenger, Viber and WhatsApp come next.
A guest planning a trip · Sunday, 9:12 pm
Is breakfast included in the Deluxe room?
Yes. The Deluxe rate includes breakfast for two at the garden café, 6:30 to 10 am.
Great. And parking? We are driving from Bacolod.
Parking is free for guests. Here is the booking page for the Deluxe room. Choose your dates there.
Approved rate and parking details · scripted example
Scripted conversation with illustrative details.
A guest from Seoul · Friday, 10:48 pm
공항에서 호텔까지 얼마나 걸리나요?
이로일로 공항에서 차로 약 25분 걸립니다. 공항 픽업은 예약 시 요청하실 수 있습니다.
체크인은 몇 시인가요?
체크인은 오후 2시, 체크아웃은 정오입니다.
Approved arrival details · answered in Korean
Scripted conversation. ely replies in the language the guest writes in.
When a guest asks for something only your team can decide, such as an early check-in, a birthday cake or a group rate, ely says so and passes the request on. Your team gets the guest’s details, their exact words and what ely already told them.
WHAT OUR TEAM DOES
No example policies. No dropped requests.
Handoff to your team is part of website chat, in the pilot rollout.
The guest’s last message“It is my wife’s birthday. Can you arrange a cake in the room?”
What ely already saidThat our team will confirm the cake options and price by message.
Reply with options before 6 pm today.
Illustrative handoff. Names and details are examples.
When the guest is ready, ely sends them to the right room on your own website. ely’s booking engine is live and included in every package, so the guest books at your rate and pays through a secure payment link. Prefer your current booking page? ely links there instead.
WHAT OUR TEAM DOES
The booking stays on your website, not an OTA’s.
Booking engine: in the pilot rollout. Booking inside the chat and the PMS connection are upcoming.
Secure payment link · the hotel confirms the room
Illustrative booking page and rates. ely hosts the payment link and stores no card data.
Your team can ask ely about the conversations in plain words. Which questions came up most? Which ones went to a person? Each answer shows where the numbers came from, so you know which page to fix or which fact to add.
WHAT OUR TEAM DOES
Better answers every month, and a website that answers more by itself.
Insights is in the pilot rollout. Business answers are for authorised staff only.
What did guests ask about most this week?
Parking and breakfast led again. Six guests asked about airport pickup, and three asked for early check-in, which went to the front desk.
Top questions
Website chat log, 7 days · illustrative
Illustrative report with example figures.
Scripted examples. The hotel, guests, rates, figures and answers are illustrative, not a customer’s.
WHO DOES WHAT
You do not install a widget and hope. A person on our team owns the setup and the improvements.
Day and night, from approved facts
Sets it up and keeps it working
A small, clear part
WHAT’S READY
Rolling out to 100+ businesses this Q4. We confirm your scope, price and start date on a call.
Approved answers on your website, in the guest’s language, with handoff to your team.
See howGuests book on your own website at your rate. Included in every package.
See howAsk what guests asked, what went to staff and what led to the booking page.
See howPages that answer the same questions, kept current by our team.
See howLOKAL’S RECORD · THE TEAM BEHIND ely
ely is made by LOKAL, a marketing company working with hospitality businesses since 2017, in the Philippines, Australia, the United States and New Zealand. The results below are LOKAL’s, not the ely pilot’s.
Case study · six months · Hospitality Innovators, Inc.
Hotel group · 16+ properties · Philippines
“Attentive, professional, and dedicated. LOKAL's guidance and effective marketing strategies made a real difference to our business performance.”
Paolo Luis Francisco · Managing Partner, 3 AM Hospitality Consultancy · Verified Google review
BEFORE YOU START
Not yet. The PMS connection is upcoming. Today ely shares your approved room details and sends the guest to your booking page to choose dates; your front desk confirms the room.
It says so and passes the guest to your team with their details and question. It does not make up a policy, a rate or an exception.
Yes. ely answers only from the facts you approve. Our team writes them up with you and changes them when you tell us something has changed.
58+ languages supported. ely replies in the language the guest writes in, using the same approved facts.
Not yet. Chat starts on your website. Messenger, Viber and WhatsApp come next, using the same approved answers.
It depends on your hotel and what you need first. Join the waitlist and we will give you a price on the call.
JOIN THE PILOT ROLLOUT
Submit your interest now and we’ll schedule a call to see if ely is a good fit for your hotel.
Start with your work email and add four details. We’ll schedule a call to see if ely fits.
No payment to join the waitlist · we confirm fit and timing with you.
We’ll be in touch to talk through your property’s scope, trial terms, website options and timing — by email, or the mobile you gave us, whichever reaches you faster. There’s nothing else to do.
While you wait, here’s the kind of question ely answers.
