For your property Small businesses

SCOPE AGREED WITH YOU

You run the counter. ely answers the questions.

When you are baking, serving and closing up, the messages wait. ely answers customers on your website from the details you approve and passes orders to you. Our team builds your website, keeps your Google profile right and tells you each month what is working.

  • A website that is current, with your hours, menu and photos
  • Customer questions answered from details you approve
  • One monthly report in plain words, and a team you can message
An owner serving customers across the counter of a small, busy café
ely / Small businesses
Your Café Quezon CityA customer · Wednesday, 9:12 pm
  1. Guest:

    Hi! Do you make custom cakes? Chocolate, for 12 people, this Saturday.

  2. ely:

    Yes. Custom cakes need two days’ notice, so Saturday works. I’ll take your details and the owner will confirm the design and price tomorrow morning.

Approved cake policy · the owner confirms orders

THE OWNER’S DAY

You are the owner, the cashier and the marketing team.

In a small business, every customer question reaches the same busy person. Something has to wait, and usually it is the message.

  1. Messages wait until closing

    A customer asks about a cake order at 2 pm. You see it at 9 pm, after they ordered from the shop that replied.

  2. The website is out of date

    Last year’s menu, the old opening hours, or no website at all. Customers ring to ask what the page should already say.

  3. Google shows the wrong hours

    Your Google profile says you open at 7 when you open at 8. The photos are a customer’s, and two questions have no answer.

  4. You can’t tell what is working

    You boost a post, print flyers and try a promo. A month later you still don’t know which one brought customers in.

ely handles the first answer, our team handles the website and the listings, and you get one clear report instead of guesswork.

WHAT CUSTOMERS ASK

The questions you answer twenty times a day.

ely answers from your approved hours, menu and policies. Orders, special requests and anything with a price you set case by case go to you, with the details already collected.

  • Planning a visit · 7:02 am

    “Are you open on Sundays? Do you have parking?”

    Yes, Sunday 8 am to 6 pm. There are four parking slots in front, and street parking on the side road.

    ely answersApproved hours and location

  • Party planning · 9:12 pm

    “Can you make a custom chocolate cake for 12 by Saturday?”

    Custom cakes need two days’ notice, so Saturday works. I have passed your order to the owner, who will confirm the design and price.

    Passed to your teamThe owner confirms custom orders

  • Office order · 3:30 pm

    “Can you deliver pastries and coffee for 25 people to Eastwood on Friday?”

    The café caters office mornings in Quezon City and Eastwood. I have noted 25 people, Friday morning and Eastwood; the owner will send a quote.

    Passed to your teamThe owner prepares catering quotes

  • Before ordering · 12:40 pm

    “Do you have anything without nuts?”

    Yes. The ensaymada, pandesal and ube loaf are made without nuts, but the kitchen also handles nuts, so we can’t promise they are nut-free.

    ely answersApproved allergen note

  • At the counter · 4:05 pm

    “Can I pay with GCash?”

    Yes. We take cash, GCash and Maya at the counter.

    ely answersApproved payment options

  • Ordering from home · 6:20 pm

    “Do you deliver to Teachers Village?”

    Yes. We deliver within Quezon City through a delivery app, or you can pick up at the café. Delivery orders close at 7:30 pm.

    ely answersApproved delivery area and hours

WHAT ely DOES FOR A SMALL BUSINESS

Four jobs you no longer have to fit in after closing.

Customers have to find you, trust you, get an answer and come back. ely and our team take the work around each one, so you can stay at the counter.

01 / Website & Google

A website and a Google profile that tell the truth.

Our team builds or fixes your website so it shows today’s menu, hours, prices and photos, and keeps your Google profile in step with it. Each month we check how you show up for searches like “custom cake Quezon City” and in AI answers, then fix what is missing.

WHAT OUR TEAM DOES

  • Website built or improved, then kept current when you send changes
  • Google profile: hours, photos, menu link and answers to open questions
  • Searches and AI answers for your area checked each month

Customers find the right hours and the right shop: yours.

Website and Visibility are in the pilot rollout. We agree your scope before rollout.

custom cake quezon city
  1. Your Café Quezon City4.7 stars, (312) · Bakery caféCustom cakes · Open until 9 pm
  2. A cake studio nearby4.5 stars, (1.4K) · BakeryDelivery · Order online
  3. A pastry shop on Maginhawa4.4 stars, (540) · CaféDine-in · Takeaway

Your Café Quezon Cityyourcafe.ph › custom-cakes

Custom Cakes in Quezon City | Your Café Quezon City

Chocolate, ube and mango cakes for 8 to 40 people. Two days’ notice, pickup or delivery in Quezon City.

Illustrative search. Our team fixes your profile and pages; Google decides the ranking.

A guest asks: Where can I order a custom cake in Quezon City by Saturday?

The assistant answers: Your Café Quezon City makes custom cakes with two days’ notice:

  • Chocolate, ube and mango cakes for 8 to 40 people
  • Pickup at the café or delivery within Quezon City
  • Open daily, until 9 pm on weekdays

You can send an order request on the café’s own website.

Illustrative AI answer, not a real service. No AI service guarantees a mention.

02 / Answer customers

Customers get an answer while you are busy.

ely answers on your website, in the customer’s language (58+ languages supported), from the hours, menu and policies you approve. When someone wants to order, cater or ask for something special, ely collects the details and passes them to you to confirm.

WHAT OUR TEAM DOES

  • Hours, menu, prices and policies added, then approved by you
  • ely’s answers tested before customers see them
  • Conversations read and wrong answers fixed

Fewer missed orders, fewer “are you open?” calls.

Website chat is in the pilot rollout. Messenger, Viber and WhatsApp come next.

Your Café Quezon CityWebsite chat

An office manager · Tuesday, 3:30 pm

  1. Guest:

    Hi, can you do pastries and coffee for 25 people on Friday morning? We are in Eastwood.

  2. elyely:

    Yes, the café caters office mornings in Eastwood. Any allergies or dietary needs?

  3. Guest:

    Two vegetarians, and no nuts please.

  4. elyely:

    Noted. I’ve passed this to the owner, who will send a quote and confirm the delivery time today.

Approved catering details · the owner sends the quote

Scripted conversation. The owner confirms every order and quote.

New catering requestWebsite chat · Tuesday, 3:34 pm
For your team
For
25 people · Friday morning
Deliver to
An office in Eastwood
Dietary
2 vegetarian · no nuts
Contact
Office manager · mobile given
The guest’s last message“Can you send the quote today? I need to get it approved before Thursday.”

What ely already saidThat the café caters office mornings in Eastwood and that the owner will send a quote today.

Send the quote and confirm the delivery time

Illustrative handover. You confirm the order and the price.

03 / Reviews

Every review answered, kindly and quickly.

A new customer reads your last few reviews before they visit. ely spots each new one and drafts a short, specific reply in your voice. You approve it with one tap before it is posted, so no review sits unanswered for weeks.

WHAT OUR TEAM DOES

  • Every new review read, low ratings first
  • Replies drafted in your voice; nothing posted until you approve it
  • Recurring complaints flagged in your monthly report

A shop that looks cared for, because it is.

Brand is in the pilot rollout. You approve every reply.

Your Café Quezon City

4.7 out of 5, (312)

Carla M.23 reviews
New

2 out of 5 stars, 1 hour ago

Google said you open at 7, so we came at 7 and waited outside for an hour. The ensaymada was worth it, but please fix your hours.

Reply drafted by ely

Waiting for your approval

Carla, we’re sorry you waited outside. Our listing was wrong: we open at 8, and we have now corrected it on Google and our website. Thank you for still trying the ensaymada. Next coffee is on us.

Illustrative review. ely drafts the reply; you approve it before it is posted.

04 / Monthly report

One report that says what worked.

Ask ely how the website, customer questions and marketing did, and get a plain answer with its source. Each month our team adds what to fix or try next. You decide; we do the work.

WHAT OUR TEAM DOES

  • Website, chat and Google data connected and checked
  • A monthly summary in plain words, with the next three things to do
  • A person on our team you can message with questions

You stop guessing which promo brought people in.

Insights is in the pilot rollout.

elyFor your team · authorised staff only
  1. You:

    What did customers ask about most this month?

  2. elyely:

    Custom cakes, mostly for weekend birthdays, then office catering. Most cake questions came in after 8 pm, when the café was closing.

186Questions answered
23Orders passed to you
6Reviews replied to

Suggested next

  1. Add a catering page with a sample office box
  2. Post weekday merienda offers to fill quiet afternoons

Website chat and Google profile data · illustrative

Illustrative report. Figures are examples, not a customer’s.

Scripted examples. The café, customers, ratings, review and figures are illustrative, not a customer’s.

WHO DOES WHAT

You run the business. We run the busywork around it.

No new software to learn and no one to hire. Send us a message when something changes.

ely

Day and night, from approved facts

  • Answers questions about hours, menu, prices and policies
  • Replies in the customer’s language
  • Collects order and catering details, then passes them to you
  • Drafts replies to new reviews
  • Answers your questions about the month

Our team

Sets it up and keeps it working

  • Agrees your scope with you before rollout
  • Builds or improves your website and keeps it current
  • Keeps your Google profile, hours and photos right
  • Turns your photos into posts in your style
  • Reads the conversations and fixes wrong answers

You

A small, clear part

  • Approve the details ely uses
  • Tell us when hours, menu or prices change
  • Confirm orders, quotes and special requests
  • Approve review replies and posts

WHERE WE START

Start with the basics. Add the rest when they work.

Rolling out to 100+ businesses this Q4. For small businesses, we agree your scope before rollout, starting with what helps most.

  • Your website

    Menu, hours, prices and photos on a site our team builds and keeps current.

  • Website chat

    Approved answers for customers, with orders and requests passed to you.

  • Google profile and visibility

    Correct hours and photos, answered questions, and a monthly check of searches and AI answers.

  • Brand

    Posts, flyers and review replies made from your photos, in your style. A person checks each one.

  • Insights

    A plain monthly report on your website, customer questions and marketing.

Coming next

UPCOMING
  • Messenger, Viber and WhatsAppThe same approved answers in the apps your customers already message you on.
  • AI websiteSend a message and the website updates, with a person checking the change.

LOKAL’S RECORD · THE TEAM BEHIND ely

ely is new. The team behind it is not.

ely is made by LOKAL, a marketing company working since 2017 in the Philippines, Australia, the United States and New Zealand. The case study below is from a hotel group. The results are LOKAL’s, not the ely pilot’s.

Since 2017LOKAL marketing in PH, AU, US & NZ

Hospitality Case study · six months · Hospitality Innovators, Inc.

Hotel group · 16+ properties · Philippines

less wasted ad spend
41%
lower cost per visitor
61%
more clicks
46%

“Attentive, professional, and dedicated. LOKAL's guidance and effective marketing strategies made a real difference to our business performance.”

Paolo Luis Francisco · Managing Partner, 3 AM Hospitality Consultancy · Verified Google review

BEFORE YOU START

What small-business owners ask us.

I don’t have a website. Can you start from nothing?

Yes. Our team can build a simple website with your menu or services, hours, location and photos. If you already have one, we improve it instead.

Can customers order or book through ely?

ely collects the order or request and passes it to you to confirm. If you already use an ordering or booking page, ely sends customers there. We agree what fits your business on the call.

How much of my time does it take?

A short setup call, then approving the details ely uses. After that, message us when something changes and approve review replies and posts.

What if ely gives a wrong answer?

Our team reads the conversations and fixes mistakes. If ely is not sure, it passes the customer to you instead of guessing.

What kinds of businesses is this for?

Owner-run businesses that serve local customers: cafés, bakeries, shops, clinics and studios. We agree your scope before rollout so the work fits how you operate.

How much does it cost?

It depends on your business and what you need first. Join the waitlist and we will talk through scope and price on the call.

Small businesses · scope agreed with you

Get back to the counter.

Submit your interest now and we’ll schedule a call to see if ely is a good fit for your business.

Start with your work email and add four details. We’ll schedule a call to see if ely fits.

No payment to join the waitlist · we confirm fit and timing with you.

Submit your interest

Format for Philippines: 0917 123 4567