Explore ely AI receptionist

UPCOMING

The same helpful answers. Over the phone.

Voice is upcoming. It is planned to answer the calls your front desk cannot take, from the same approved facts as website chat, and to pass the caller to your team when a person is needed. Here is a prepared example of how it should work.

Join the waitlist See how it works
  • Upcoming: not part of the pilot rollout yet
  • Planned to use the same approved facts as website chat
  • A person takes over when the call needs judgement
Illustrative hospitality scene for ai receptionist
ely / Voice · upcoming
Your Hotel CebuA phone call · prepared example · 11:42 pm
  1. Guest:

    Do you have a room for two this Friday? We will arrive around midnight.

  2. ely:

    Thank you for calling. The Deluxe Double fits two, and the front desk is open all night for late arrivals. You can book it on our website, yourhotelcebu.ph.

Prepared example · Voice is upcoming, not in the pilot rollout

WHY VOICE

Some guests still pick up the phone.

Older guests, groups and anyone in a hurry call instead of typing. When the desk is busy with a check-in, those calls ring out.

  1. The phone rings during check-in

    Your receptionist is handing over a key and explaining breakfast. The caller hears ringing, then hangs up and tries the next hotel.

  2. Voicemail is where bookings go to wait

    Few callers leave a message. Fewer still wait for the callback before booking somewhere else.

  3. Night calls are the same five questions

    Is the desk open? Where do I park? Can I check in late? Each one pulls the night shift away from the guests in front of them.

  4. Callers do not always speak English

    A caller in Korean or Mandarin waits on hold for the one person on shift who might understand them.

Voice is planned to answer those routine calls from your approved facts, and to put the rest through to a person with the details written down.

THE CALLS IT IS PLANNED FOR

What callers ask a hotel at 11 pm.

Prepared examples of the planned experience. Voice is upcoming; today the same questions are answered in website chat.

  • Phone · 11:42 pm

    “Is someone at the desk if we arrive after midnight?”

    Yes. The front desk is open all night, so you can check in whenever you arrive.

    ely answersApproved arrival details · prepared example

  • Phone · 6:20 pm

    “Where do we park? We are coming by car from the airport.”

    Guest parking is in the basement, entrance on the side street. Tell the guard you are checking in.

    ely answersApproved parking details · prepared example

  • Phone · 2:15 pm

    “有没有两张床的房间？”

    有的。高级双床房有两张单人床，含两人早餐。

    ely answersApproved room details · answered in Mandarin · prepared example

  • Phone · 10:05 pm

    “I left my charger in room 412. Can someone check?”

    I will pass this to the housekeeping team with your name and number. They will call you back once they have checked.

    Passed to your teamLost property goes to housekeeping

  • Phone · 9:30 pm

    “My mother uses a wheelchair. Can you guarantee a room near the lift?”

    I will pass your request to the front desk so a person can confirm the room before you book.

    Passed to your teamRoom guarantees need a person

THE PLANNED EXPERIENCE

What a call is planned to look like.

Answer, understand, help, hand off. These are prepared examples of the planned experience, not a live service. Hear the prepared calls in the call lab below.

01 / A late call

The call is answered. The night team gets a note.

A caller’s flight is delayed and the desk is busy. Voice is planned to answer with your greeting, give the approved arrival details in the caller’s language, and leave a short note for the night team. Hear the prepared calls in the call lab below.

WHAT OUR TEAM DOES

  • Your greeting and the calls Voice should take agreed with you
  • Escalation contacts and operating hours set up
  • Test calls run and approved by you before any guest calls

Fewer calls lost to ringing and voicemail.

Voice is upcoming. It is not part of the pilot rollout.

Delayed arrivalPhone · prepared example · 11:42 pm
For your team
Caller
Morgan L.
Booking
Deluxe Double · tonight
New arrival
About 1:30 am, flight delayed
Language
English
The guest’s last message“Our flight is delayed. We will get in after one. Is someone still there?”

What ely already saidThat the desk is open all night and the room is held for tonight.

Keep the room. Have the key ready at 1:30 am.

Example. Names and details are examples.

02 / When a person is needed

A person takes over, with the details written down.

Refunds, complaints, accessibility guarantees and anything urgent go straight to your team. Voice is planned to say so, take the caller’s name and number, and pass on their exact words, so nobody has to ask twice. Emergencies follow your own procedure, never an AI judgement.

WHAT OUR TEAM DOES

  • The calls that must reach a person listed with you
  • Your handoff contacts kept current
  • Every handoff reviewed after launch

Your team handles the calls that need them, with the context ready.

Voice is upcoming. Handoff rules are agreed with you before any rollout.

Room request · needs a personPhone · prepared example · 9:30 pm
For your team
Caller
Ana R.
Dates
2–4 May · two adults
Request
Room near the lift, step-free shower
Call back
Mobile number collected
The guest’s last message“My mother uses a wheelchair. Can you guarantee a room near the lift?”

What ely already saidThat a person on the front desk will confirm the room before she books.

Call back tomorrow morning with the room.

Example. Names and details are examples.

03 / What works today

Start with website chat. It uses the same facts.

Voice is planned to answer from the same approved facts as website chat, which is in the pilot rollout now. Starting with chat means your facts and handoff rules are tested before the phone is added.

WHAT OUR TEAM DOES

  • Your rooms, policies and arrival details approved for chat
  • Handoff rules tested in chat first
  • The same facts ready for Voice when it is available

Guests get answers today. Voice builds on work already done.

Website chat is in the pilot rollout. Messenger, Viber and WhatsApp come next.

Your Hotel CebuWebsite chat

A guest driving in · Thursday, 6:20 pm

  1. Guest:

    We are driving from the airport. Where do we park?

  2. elyely:

    Guest parking is in the basement, entrance on the side street. Tell the guard you are checking in.

  3. Guest:

    And if we arrive after midnight?

  4. elyely:

    No problem. The front desk is open all night.

Approved parking and arrival details · scripted example

Scripted conversation with illustrative details.

Examples of an upcoming service. The hotel, callers and details are illustrative. Voice is not part of the pilot rollout.

HEAR THE EXAMPLE

Hear the conversation.

Play a prepared call: a guest phones the hotel, ely answers from approved information and passes the call to your team when a person is needed.

Upcoming. This example shows the intended experience; it is not a live service.

WHO DOES WHAT

Planned: ely answers. Your team decides.

Voice is not planned to replace your front desk. It is planned to take the routine calls they cannot get to.

ely

Day and night, from approved facts

  • Answer with your greeting
  • Give approved room, arrival and policy details
  • Reply in the caller’s language
  • Pass the caller to a person, with a note

Our team

Sets it up and keeps it working

  • Agree which calls Voice takes
  • Set up greetings, facts and handoff contacts
  • Run test calls with you before launch
  • Review calls and fix wrong answers

You

A small, clear part

  • Approve the facts and the greeting
  • Name who takes handoffs and emergencies
  • Approve the test calls
  • Handle the calls that need judgement

WHAT’S READY

Start with what works now.

Rolling out to 100+ businesses this Q4. Voice scope and timing are confirmed with each property separately.

  • Website chat

    The same approved answers, on your website, in the guest’s language.

    See how

  • Booking engine

    Guests book on your own website at your rate. Included in every package.

    See how

  • Insights

    See what guests ask, so the facts are ready before the phone is added.

    See how

Coming next

UPCOMING
  • Voiceely answering the phone from the same approved facts as chat.
  • Messenger, Viber and WhatsAppThe same answers in the apps guests already message you on.
  • PMS connectionLive room availability, so a call can go further than the booking link.

LOKAL’S RECORD · THE TEAM BEHIND ely

ely is new. The team behind it is not.

ely is made by LOKAL, a marketing company working with hospitality businesses since 2017, in the Philippines, Australia, the United States and New Zealand. The results below are LOKAL’s, not the ely pilot’s.

Since 2017LOKAL marketing in PH, AU, US & NZ

Case study · six months · Hospitality Innovators, Inc.

Hotel group · 16+ properties · Philippines

less wasted ad spend
41%
lower cost per visitor
61%
more clicks
46%

“Attentive, professional, and dedicated. LOKAL's guidance and effective marketing strategies made a real difference to our business performance.”

Paolo Luis Francisco · Managing Partner, 3 AM Hospitality Consultancy · Verified Google review

BEFORE YOU START

What hotels ask about Voice.

Can we use Voice today?

Not yet. Voice is upcoming and not part of the pilot rollout. You can start with website chat now; it uses the same approved facts Voice is planned to use.

Will it replace our receptionist?

No. It is planned for the routine calls your desk cannot get to. Your team keeps the guests in front of them and the calls that need judgement.

What happens in an emergency?

Emergency calls follow your hotel’s own procedure and go to the people you name. Voice is not planned to make emergency judgements.

Can it take a booking over the phone?

The plan is to give approved room details and send the caller your booking link. Live availability needs the PMS connection, which is also upcoming.

Can I hear what it sounds like?

Yes. The call lab on this page has three prepared calls: a booking question, a late arrival and a caller in another language. They are AI-generated samples, not customer recordings.

KEEP EXPLORING

The next useful piece.

All guides & services
PILOT ROLLOUT

Website chat

Guests ask about breakfast, parking and check-in before they book. ely answers on your website from the details you approve, sends them to your own booking page, and passes anything that needs a person to your team.

Explore
Guide

After-hours hotel answering service

Guests ask after the desk goes quiet. Today, website chat answers the routine questions from your approved facts, and your morning team picks up the rest with the details written down. Answering the phone is upcoming.

Explore
PILOT ROLLOUT

Hotel knowledge for guest answers

Rooms, policies, dining and arrival details, written down once and approved by you. ely uses them to answer guests on your website and your staff in private. When a fact is missing or two sources disagree, a person decides.

Explore

JOIN THE PILOT ROLLOUT

Start with chat. Be first in line for Voice.

Submit your interest now and we’ll schedule a call to see if ely is a good fit for your hotel.

Start with your work email and add four details. We’ll schedule a call to see if ely fits.

No payment to join the waitlist · we confirm fit and timing with you.

Submit your interest

Format for Philippines: 0917 123 4567