ely
Day and night, from approved facts
- Answer in the guest’s language
- Use the same approved facts as your website
- Send guests to your booking page
- Pass transfers, allergies and groups to your team, in English
Explore ely WhatsApp for hotels
UPCOMING
Helpful hotel answers, where guests already talk.
International guests plan their trip on WhatsApp, in their own language, at their own hour. WhatsApp is one of the next channels for ely, with Messenger and Viber. It is planned to answer from your approved facts and hand your team a clear summary in English.
- Upcoming: website chat is in the pilot rollout today
- Replies in the guest’s own language
- Business reports stay with authorised staff
Your Resort PalawanA guest from Spain · 3:10 am your time
WhatsApp · Upcoming- Guest:
Hola, ¿cuánto se tarda desde el aeropuerto de Puerto Princesa?
- ely:
Unas 5 horas en coche. Podemos organizar el traslado; ¿en qué vuelo llegan?
Upcoming channel · answered in Spanish from approved facts
WHY WHATSAPP
Their afternoon is your 3 am.
A family in Madrid or a couple in Melbourne plans the trip in their own evening. Their questions arrive while your team sleeps, often not in English.
Questions land overnight
Transfers, ferry times and room types arrive while the desk is closed. By morning, the guest has asked three other resorts.
Not every guest writes in English
Spanish, French, German, Korean. Copying messages into a translation app is slow, and mistakes about money or times are costly.
The travel details need a person
Flight times, transfer bookings and dietary needs have to reach the right person, not sit in a long thread on one phone.
Guest chat and business data get mixed
When staff and guests use the same number, private reports and internal notes need a clear boundary.
The plan: ely answers on WhatsApp in the guest’s language, from your approved facts, and gives your team a clear summary in English.
WHAT GUESTS ASK
What international guests ask before they fly.
Upcoming examples. Today, the same questions are answered in website chat, in the guest’s language.
WhatsApp · 3:10 am
“¿Cuánto se tarda desde el aeropuerto de Puerto Princesa?”
Unas 5 horas en coche. Podemos organizar el traslado si nos dice su vuelo.
ely answersApproved transfer details · answered in Spanish
WhatsApp · 1:45 am
“Le petit-déjeuner est-il inclus ?”
Oui, le petit-déjeuner est inclus pour deux personnes, de 7 h à 10 h.
ely answersApproved rate inclusions · answered in French
WhatsApp · 11:20 pm
“Is the island-hopping tour suitable for a 4-year-old?”
Tour A suits young children: calm lagoons and short boat rides. Life jackets in child sizes are provided.
ely answersApproved tours sheet
WhatsApp · 2:30 am
“Unser Flug kommt um 22 Uhr an. Können Sie uns trotzdem abholen?”
Ich habe Ihre Flugzeit an unser Team weitergegeben. Es bestätigt den Transfer per WhatsApp.
Passed to your teamLate transfers confirmed by the team · answered in German
WhatsApp · 4:05 am
“My husband has a severe shellfish allergy. Can the kitchen cater for this?”
I have passed this to our kitchen team so a person can confirm what they can prepare before you book.
Passed to your teamAllergies always go to the kitchen
THE PLANNED EXPERIENCE
How WhatsApp is planned to work for your hotel.
Upcoming examples of the planned experience, built on the website chat that is in the pilot rollout now.
01 / In their language
The guest writes in French. ely answers in French.
The guest asks on WhatsApp in their own language and gets your approved answer in it. 58+ languages supported. Your team does not need to speak it.
WHAT OUR TEAM DOES
- Your WhatsApp number connected once the channel is available
- The same approved facts as your website chat
- Conversations reviewed alongside website chats
Overseas guests get an answer before they ask the next resort.
WhatsApp is upcoming. Chat starts on your website. Messenger, Viber and WhatsApp come next.
Your Resort PalawanWhatsApp · Upcoming
A couple in France · their evening, your 1:45 am
- Guest:
Bonjour ! Le petit-déjeuner est-il inclus ?
- elyely:
Oui, pour deux personnes, de 7 h à 10 h, face à la plage.
- Guest:
Parfait. Une chambre avec vue mer pour 4 nuits en février ?
- elyely:
La Villa Vue Mer convient. Voici la page de réservation pour choisir vos dates.
Answered in French from approved facts · upcoming example
Upcoming example with illustrative details.
02 / A summary in English
Your team reads it in English.
When a request needs a person, such as a late transfer or an allergy, ely is planned to pass it on with the details in English: the guest’s flight, dates and exact words, translated. Your team replies, and the guest receives the answer in their language.
WHAT OUR TEAM DOES
- Who gets transfers, kitchen and group requests agreed with you
- Handoffs written in English for your staff
- Every handoff reviewed after launch
No translation app, no guessing what the guest meant.
WhatsApp is upcoming. Today, the same handoff works in website chat.
Airport transfer · late flightWhatsApp · German · upcoming example
For your team- Guest
- Jonas K. and family
- Arrival
- 14 Feb · lands 10 pm
- People
- 2 adults, 2 children
- Language
- German · translated
The guest’s last message“Our flight lands at 10 pm. Can you still collect us? (translated from German)”
What ely already saidThat our team will confirm the transfer on WhatsApp.
Confirm a driver for 10 pm, or offer the first morning transfer.
Upcoming example. Names and details are examples.
03 / Guests and staff, kept apart
Guests get guest answers. Reports stay private.
Guest questions and staff questions have different access. Guests get approved guest facts. Authorised staff can ask ely about bookings, conversations and marketing in a private view. Nothing from that view reaches a guest.
WHAT OUR TEAM DOES
- Staff access set up for the people you name
- Staff-only details marked and kept out of guest answers
- Reports explained on a monthly call
One assistant, two clear boundaries.
Insights is in the pilot rollout, for authorised staff only.
elyFor your team · authorised staff only
- You:
Which languages did guests write in last month?
- elyely:
English led, then Korean and Spanish. Most non-English chats arrived between 11 pm and 5 am our time.
11languages
38%not in English
64%after 11 pm
Top questions
- Airport and ferry transfers
- Breakfast and dietary needs
- Island-hopping tours
Website chat log, 30 days · illustrative
Illustrative report with example figures.
04 / Book on your website
From a WhatsApp chat to your booking page.
The planned WhatsApp answers send guests to your own website to book. The booking engine is live and included in every package: the guest picks the villa and dates, pays through a secure payment link, and books at your rate.
WHAT OUR TEAM DOES
- Rooms, rates and photos set up on your booking page
- Every answer linked to the right room
- Your front desk confirms the room after booking
Overseas bookings on your website, not an OTA’s.
Booking engine: in the pilot rollout. WhatsApp and booking inside chat are upcoming.
Your Resort Palawan
- Dates
- Mon 10 – Fri 14 Feb
- Guests
- 2 adults
- Sea View VillaBreakfast for 2 · beachfront₱38,000(selected)
- Garden RoomBreakfast for 2 · garden view₱24,400
- Family VillaSleeps 4 · two bedrooms₱52,000
Total at the property’s rate₱38,000
Secure payment link · the resort confirms the villa
Illustrative booking page and rates. ely hosts the payment link and stores no card data.
Upcoming and scripted examples. The resort, guests, rates, figures and answers are illustrative. WhatsApp is not part of the pilot rollout.
WHO DOES WHAT
Planned: ely handles the languages. Your team decides.
Your team keeps working in English. ely is planned to handle the languages and the hours your staff cannot cover.
Our team
Sets it up and keeps it working
- Set up and test the facts in website chat first
- Connect WhatsApp when it is available for your property
- Keep staff-only data out of guest answers
- Review conversations and fix wrong answers
You
A small, clear part
- Approve the facts ely uses
- Decide who gets which requests
- Reply to handoffs in English
- Confirm transfers, rooms and special requests
WHAT’S READY
Website first. WhatsApp next.
Rolling out to 100+ businesses this Q4. Channel setup and timing are agreed with each property.
Website chat
Approved answers on your website today, in the guest’s language.
See howBooking engine
Guests book on your own website at your rate. Included in every package.
See howInsights
Private reports for authorised staff on guests, conversations and marketing.
See howVisibility
How your resort shows up when overseas guests search Google and AI.
See how
LOKAL’S RECORD · THE TEAM BEHIND ely
ely is new. The team behind it is not.
ely is made by LOKAL, a marketing company working with hospitality businesses since 2017, in the Philippines, Australia, the United States and New Zealand. The results below are LOKAL’s, not the ely pilot’s.
Since 2017LOKAL marketing in PH, AU, US & NZ
Case study · six months · Hospitality Innovators, Inc.
Hotel group · 16+ properties · Philippines
- less wasted ad spend
- 41%
- lower cost per visitor
- 61%
- more clicks
- 46%
“Attentive, professional, and dedicated. LOKAL's guidance and effective marketing strategies made a real difference to our business performance.”
Paolo Luis Francisco · Managing Partner, 3 AM Hospitality Consultancy · Verified Google review
BEFORE YOU START
What hotels ask about WhatsApp.
Can ely answer our WhatsApp messages today?
Not yet. WhatsApp is upcoming, with Messenger and Viber. Chat starts on your website, which is in the pilot rollout now.
Does our team need to speak the guest’s language?
No. ely is planned to reply in the guest’s language and pass requests to your team in English.
Can guests see our reports or staff notes?
No. Guest answers use approved guest facts only. Reports and staff-only details stay with the people you authorise.
Will WhatsApp answers match our website?
Yes, that is the plan. WhatsApp uses the same approved facts as website chat. There is no second source to keep up to date.
When will WhatsApp be available?
We do not publish dates. We agree channel setup and timing with each property on the call.
JOIN THE PILOT ROLLOUT
Answer overseas guests in their own language.
Submit your interest now and we’ll schedule a call to see if ely is a good fit for your hotel.
Start with your work email and add four details. We’ll schedule a call to see if ely fits.
No payment to join the waitlist · we confirm fit and timing with you.
Submit your interest
What happens next
We’ll be in touch to talk through your property’s scope, trial terms, website options and timing — by email, or the mobile you gave us, whichever reaches you faster. There’s nothing else to do.
While you wait, here’s the kind of question ely answers.