ely
Day and night, from approved facts
- Answer in the guest’s language, Taglish included
- Use the same approved facts as your website
- Send guests to your booking page
- Pass group and special requests to your team
Explore ely Viber for hotels
UPCOMING
Bring approved hotel answers to Viber.
Filipino guests already message family, friends and businesses on Viber. Viber is one of the next channels for ely, with Messenger and WhatsApp. It is planned to give the same approved answers as your website chat, with your staff handling what needs a person.
- Upcoming: website chat is in the pilot rollout today
- Same approved answers as your website, not a second source
- Your staff take the requests that need a person
Your Hotel BaguioA barkada · Friday, 10:14 pm
Viber · Upcoming- Guest:
Hello po! Pwede ba 4 kami sa isang room this Saturday? May heater ba?
- ely:
Opo! The Family Loft sleeps four, and every room has a heater and hot shower. Here is the booking page for Saturday.
Upcoming channel · same approved facts as website chat
WHY VIBER
Your guests message on Viber. Someone has to answer.
Many Filipino guests would rather send a quick Viber message than fill in a form. Today that usually means a staff member’s phone, answering when they can.
The hotel Viber lives on one phone
Whoever holds the phone answers. When they are off shift, the messages wait, and so does the booking.
Replies change with the person
One staff member quotes last month’s rate, another forgets the pet rule. The guest gets a different hotel each time.
Taglish, quickly, late at night
Barkadas plan their weekend at 10 pm, in a mix of English and Tagalog. They expect a reply in minutes, not tomorrow.
The booking slides to an OTA
A guest who asked on Viber and heard nothing books the same room on an OTA, and you pay commission on a guest who came to you first.
The plan: ely answers on Viber from the same approved facts as your website, sends guests to your booking page and passes the rest to your staff.
WHAT GUESTS ASK
What Filipino families and barkadas ask on Viber.
Upcoming examples. Today, the same questions are answered in website chat.
Viber · 10:14 pm
“Pwede ba 4 kami sa isang room this Saturday?”
Opo. The Family Loft sleeps four with two queen beds, with a heater and hot shower.
ely answersApproved room details · upcoming example
Viber · 7:30 pm
“May parking po ba kayo? Malaki yung van namin.”
Meron po. Guest parking fits vans up to 15 seats. Please tell the guard you are checking in.
ely answersApproved parking details · upcoming example
Viber · 8:05 am
“Pwede ba magdala ng sariling pagkain sa room?”
Yes po, light snacks are fine in the room. Cooking in the room is not allowed; the café is open 6 am to 9 pm.
ely answersApproved house rules · upcoming example
Viber · 4:45 pm
“Balikbayan po kami, 8 people. May discount ba for 3 rooms, 5 nights?”
Thank you po! Group rates are prepared by our reservations team. I have passed your dates and room count to them.
Passed to your teamGroup rates stay with reservations
Viber · 9:40 pm
“Can you send a cake for my lola’s 80th birthday sa room?”
How lovely! I have passed this to our front desk, and they will message you the cake options.
Passed to your teamSpecial request passed to the team
THE PLANNED EXPERIENCE
How Viber is planned to work for your hotel.
Upcoming examples of the planned experience, built on the website chat that is in the pilot rollout now.
01 / A barkada on Viber
Answered in the thread they already use.
No app to download and no form. The guest asks on Viber, in Taglish or any of 58+ languages, and gets your approved answer and the booking link in the same thread.
WHAT OUR TEAM DOES
- Your Viber account connected once the channel is available
- The same approved facts as your website chat
- Viber conversations reviewed alongside website chats
Fewer Viber messages waiting on one staff phone.
Viber is upcoming. Chat starts on your website. Messenger, Viber and WhatsApp come next.
Your Hotel BaguioViber · Upcoming
A barkada · Friday, 10:14 pm
- Guest:
Hello po! Pwede ba 4 kami sa isang room this Saturday?
- elyely:
Opo! The Family Loft sleeps four: two queen beds, a heater and a hot shower.
- Guest:
May parking? Van po kami.
- elyely:
Meron po, vans up to 15 seats. Here is the booking page for the Family Loft on Saturday.
Same approved facts as website chat · upcoming example
Upcoming example with illustrative details.
02 / Requests for your staff
The balikbayan group goes to a person.
Group rates, birthday surprises and special requests need a person. ely is planned to say so in the thread, collect the dates, group size and contact, and pass it all to your team, so nobody has to scroll back through the chat.
WHAT OUR TEAM DOES
- Who gets which request agreed with you
- Group and event requests sent to reservations
- Requests ely could not answer reviewed each week
Your staff get a complete request, not a long thread.
Viber is upcoming. Today, the same handoff works in website chat.
Group rate requestViber · upcoming example · 4:45 pm
For your team- Guest
- Tess M.
- Dates
- 22–27 Dec · 5 nights
- Group
- 8 people · 3 rooms
- Contact
- Viber number
The guest’s last message“Balikbayan po kami, 8 people. May discount ba for 3 rooms, 5 nights?”
What ely already saidThat our reservations team will prepare a group rate and reply on Viber.
Send the group rate by tomorrow noon.
Upcoming example. Names and details are examples.
03 / Book on your website
From a Viber thread to your booking page.
The planned Viber answers send guests to your own website to book. The booking engine is live and included in every package: the guest picks the room and dates and pays through a secure payment link, at your rate.
WHAT OUR TEAM DOES
- Rooms, rates and photos set up on your booking page
- Every answer linked to the right room
- Your front desk confirms the room after booking
Guests who message you book with you.
Booking engine: in the pilot rollout. Viber and booking inside chat are upcoming.
Your Hotel Baguio
- Dates
- Sat 15 – Sun 16 Nov
- Guests
- 4 adults
- Family LoftSleeps 4 · heater · mountain view₱5,400(selected)
- Pine TwinSleeps 2 · heater₱3,100
- Garden SuiteSleeps 4 · fireplace₱7,800
Total at the property’s rate₱5,400
Secure payment link · the hotel confirms the room
Illustrative booking page and rates. ely hosts the payment link and stores no card data.
04 / Start on your website
Website chat now. Viber builds on it.
The approved answers and handoff rules are set up and tested in website chat first. When Viber is available, it uses the same facts. There is no second set of answers to keep up to date.
WHAT OUR TEAM DOES
- Facts approved and tested in website chat
- Handoff rules proven before a new channel
- Viber added when the channel is ready for your property
Guests get answers today, and Viber starts from proven answers.
Website chat is in the pilot rollout.
Your Hotel BaguioWebsite chat
A guest planning a trip · Monday, 8:05 am
- Guest:
Pwede ba magdala ng sariling pagkain sa room?
- elyely:
Yes po, light snacks are fine. Cooking in the room is not allowed.
- Guest:
Anong oras bukas ang café?
- elyely:
The café is open 6 am to 9 pm. Breakfast is included with every room.
Approved house rules and café hours · scripted example
Scripted conversation with illustrative details.
Upcoming and scripted examples. The hotel, guests, rates and answers are illustrative. Viber is not part of the pilot rollout.
WHO DOES WHAT
Planned: ely answers on Viber. Your staff decide.
Your staff keep the requests that need a person. They stop answering the same questions from one shared phone.
Our team
Sets it up and keeps it working
- Set up and test the facts in website chat first
- Connect Viber when it is available for your property
- Review Viber and website conversations together
- Fix wrong or missing answers
You
A small, clear part
- Approve the facts ely uses
- Decide who gets group and special requests
- Tell us when rates or rules change
- Confirm rooms and group quotes
WHAT’S READY
Website first. Viber next.
Rolling out to 100+ businesses this Q4. Channel setup and timing are agreed with each property.
Website chat
Approved answers on your website today, with handoff to your team.
See howBooking engine
Guests book on your own website at your rate. Included in every package.
See howInsights
See what guests ask and which requests went to staff.
See how
LOKAL’S RECORD · THE TEAM BEHIND ely
ely is new. The team behind it is not.
ely is made by LOKAL, a marketing company working with hospitality businesses since 2017, in the Philippines, Australia, the United States and New Zealand. The results below are LOKAL’s, not the ely pilot’s.
Since 2017LOKAL marketing in PH, AU, US & NZ
Case study · six months · Hospitality Innovators, Inc.
Hotel group · 16+ properties · Philippines
- less wasted ad spend
- 41%
- lower cost per visitor
- 61%
- more clicks
- 46%
“Attentive, professional, and dedicated. LOKAL's guidance and effective marketing strategies made a real difference to our business performance.”
Paolo Luis Francisco · Managing Partner, 3 AM Hospitality Consultancy · Verified Google review
BEFORE YOU START
What hotels ask about Viber.
Can ely answer our Viber messages today?
Not yet. Viber is upcoming, with Messenger and WhatsApp. Chat starts on your website, which is in the pilot rollout now.
Will Viber answers match our website?
Yes, that is the plan. Viber uses the same approved facts as your website chat, so there is no second set of answers to maintain.
Can it reply in Taglish?
ely replies in the language the guest writes in, including a mix of English and Tagalog. 58+ languages supported.
Who answers group and special requests?
Your team. ely collects the dates, group size and contact, then passes the request on so your staff can reply.
When will Viber be available?
We do not publish dates. We agree channel setup and timing with each property on the call.
JOIN THE PILOT ROLLOUT
Start on your website. Be ready for Viber.
Submit your interest now and we’ll schedule a call to see if ely is a good fit for your hotel.
Start with your work email and add four details. We’ll schedule a call to see if ely fits.
No payment to join the waitlist · we confirm fit and timing with you.
Submit your interest
What happens next
We’ll be in touch to talk through your property’s scope, trial terms, website options and timing — by email, or the mobile you gave us, whichever reaches you faster. There’s nothing else to do.
While you wait, here’s the kind of question ely answers.